Privacy Policy | Ekah Global

Chendhoor Masala App
Developed by Ekah Global Softwares
Effective Date: 10-Nov-2025

Chendhoor Masala App, developed by Ekah Global Softwares, is an e-commerce application that helps users browse and purchase Chendhuur Masala products. This Privacy Policy explains how we collect, use, and protect your information when you use our app.

1. Information We Collect

1.1 Mobile Number (For Login & Verification)

We use your mobile number for:

Account creation
OTP-based login/authentication
Order communication (updates, delivery alerts, support)

We do not share your mobile number with any third-party for marketing.

1.2 Information Collected Only During Order Placement

We collect the following details only when you place an order:

Name
Delivery Address
Pincode / Location Information (manual entry only)
Alternate contact number (optional)

This data is required exclusively for processing and delivering your order.

1.3 Automatic Non-Personal Data

To improve app stability and performance, we may collect:

Device information (model, OS version)
App usage analytics
Crash logs

No personally identifiable information is collected through these means.

2. How We Use Your Information

Your information is used for:

Verifying your identity through OTP
Processing your orders
Delivering your products
Providing customer support
Improving the app’s speed, UI, and features
Sending order updates (SMS, WhatsApp, or in-app notifications)

We do not sell, rent, or share your personal data with any third-party for advertising.

3. Data Sharing

We may share only essential information with:

Delivery partners (name, address, and contact number for order delivery)
Payment gateways (if applicable, for secure transactions)

All third-party providers follow strict data protection standards.

We do not share data with any marketing agency or external database.

4. Data Security

We ensure the protection of your data through:

Encrypted communication (HTTPS/SSL)
Secure databases with restricted access
OTP-based login to avoid password breaches

Although we take strong measures, no system can guarantee 100% security.

5. Permissions Used

The app may request:

Internet permission (to load products, update orders, etc.)
Notifications (to send order updates)
Location (for delivery service and delivery charge calculation)

We do not access your:

Contacts
Photos
Files

6. Children’s Privacy

The app is not intended for children under 13.
We do not knowingly collect data from minors.

7. Your Rights

You may request:

Account deletion
Data deletion (name, address, order history)
Correction of your information

8. Updates to This Policy

We may update this Privacy Policy occasionally.
You will be informed via:

App update notes
In-app notification

Continued use of the app means you accept the updated policy.

9. Contact Us

For any questions, support, or privacy concerns:

Ekah Global Softwares
Email: support@ekahglobal.com

Mobile: +919840747777